Vacancy :
Job Code: HR00012
Country: Egypt,Cairo
Vacancy Deadline: 2017-10-31
Job Type: Full Time
Job Level: Mid-level
Education : Faculty of engineering (computer or communications)
Description : - Deliver technical client support over the phone in a call center environment and resolve problems to the end user’s satisfaction with fixable hours. - Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. - Monitor and respond quickly and effectively to requests received through the IT helpdesk - Monitor MS Service Desk for tickets assigned to the queue and process first-in first-out based on priority. - Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware. Within limited time frame - Provides one-on-one end-user problem resolution over the phone for District approved Personal Computer (PC) software - Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. - Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, dial-in, and local-area network access problems. - Make video conferences \ presentations and solve Avaya sets problems. - Help the Tier 2 and the corporate team in any proposed task.
Requirments : - Faculty of engineering (computer or communications) - Two to three years providing end-user phone support for current PC desktop and application software - Familiar with the following: - Desktop operating systems, Active Directory, MS SCCM, MS exchange console, print server and AV console. - Various software applications and basic hardware for the PC - Principles of network systems - MCP Microsoft certified professional - Basic understanding of electrical safety procedure - Customer Service oriented in financial field. - Ability to be a good listener and to really understand a customer problem or question and help them solve it. - Ability to work under pressure - Ability to learn - Organized and systematic
Experience : 3 - 5 years
Gender : Any
Salary (L.E.): Negotiable
Notes :